Privacy policy

1. Who we are

Staranker is responsible for the personal information described on this page. Reach us on WhatsApp or through the support channel inside your account.

2. What we collect

• Account details. Your name, email address, business name and the Google Business Profile you connect.
• Public review data. Reviews, ratings, reviewer display names and dates, exactly as they already appear publicly on the Google listings you connect or track.
• Private feedback. Whatever a customer submits through your branded feedback page, which may include a rating, a comment, a name and a contact number if they choose to leave one.
• Billing details. Handled by our payment processor. We do not see or store full card numbers.
• Basic service logs. Needed to keep the service running and secure.

3. Google account credentials

We never request, receive or store Google account credentials, passwords or access tokens, and we do not ask for ownership of or write access to your Business Profile. Everything we read is publicly visible. If anyone claiming to represent Staranker asks you for account access, they do not represent us.

4. How we use it

To provide the service you signed up for: importing and analysing your reviews, running your QR feedback page, sending your alerts and briefs, tracking the competitors you chose, and billing you. We do not sell your data, and we do not share one customer's private feedback with another business.

5. Who we share it with

Only the processors needed to run the service: our hosting provider, our review collection provider, our transactional email provider and our payment processor. Each is bound to use the data only to provide their part of the service. Name each provider explicitly here before launch.

6. Private feedback from your customers

Feedback submitted through your branded page is collected on your behalf and is visible only to you and to us as the processor. If a customer leaves contact details so you can follow up, you are responsible for using them for that purpose and in line with the privacy law that applies to your business.

7. How long we keep it

Account and review data is kept while your account is open. If you close your account, we delete or anonymise your data within 90 days, except where tax or accounting rules require us to keep billing records for longer.

8. Cookies

The marketing site sets no cookies and runs no analytics or advertising scripts in this build. The application uses only the cookies needed to keep you signed in. If that changes, this page will be updated before the change goes live.

9. Your rights

You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Message us on WhatsApp or use the support channel inside your account, and we will respond within 30 days. Depending on where you are, you may also have the right to complain to a data protection authority.

10. Security

Data is encrypted in transit, access is limited to the people who need it, and we will tell you promptly if a breach affects your information. No system is perfectly secure, and we will not pretend otherwise.